culliganqwe

A $6.00 deposit will appear on your bill for each new bottle of water you receive. When we exchange empty bottles for full bottles the deposits and credits will even out to zero. When empty bottles are returned and no new bottles are received, a $6.00 credit will appear on your account for each bottle.

Our office closes the billing period on the 20th of each month. Your payment will be due 2-3 business days prior to the 20th. on most occasions this date will the 17th or 18th. The exact date will always be listed on your bill. Check out our payment options to figure out which method is best for you.

Quality Water Enterprises 625 West Market Street, Salinas, Ca 93901
You can request payment envelopes be sent to you by calling or stopping by our office.

A finance charge will appear on your bill when there is an unpaid previous balance on the date that we close billing. For most residential accounts this charge will appear as $1.00.

If you receive Bottled Water, please leave your empty bottles out in a place where your driver will see them and they will be exchanged for full bottles. If you have any special instructions for your driver, please attach a note to your bottles.

If you receive a soft water tank, salt or potassium, you can arrange for the delivery to still be made by calling our office and leaving instructions for your driver. Please call the day before to make sure that the driver has plenty of notice

When you receive your bill around the 20th of the month, it will have listed the next four deliveries for your schedule. These can be marked on your home calendar. You can also call our office or ask your driver, when he is there, for a Culligan delivery calendar. This is a twelve month calendar and your delivery days will be circled for you.

If you do not need a delivery on your scheduled day, please call the office at least one day in advance and we can give your driver instructions to skip your next delivery.

In the unlikely event that you have this problem, please take the bottle off the stand, place in a spot where it is not going to cause any damage (outside) and give us a call. If the leak appears to be the cooler, remove the bottle and call us. In most cases the leaks are caused by a cracked bottle and not actually the cooler, so removing the bottle will stop the leak. If you know you have a bottle that leaks, do not put it on your cooler.

If your cooler stops working, first check to make sure there is power to the unit. If it still isn't working, give us a call. Please try to provide as much information as possible about the problem you are having. We may be able to help you fix it over the phone. If not, we will schedule a driver to exchange or service the cooler as soon as possible.

There is water on the floor around the tank. Check to see if the water is dripping from the connectors, or if the water is left over from when the tank was exchanged. If it is dripping or leaking from the hose connectors, please push the bypass valve on your tank to stop the leak and call our office. We will have someone come by to address the problem as soon as possible.

The tank is spraying water. Please push the bypass valve on your tank to stop the leak and call our office. We will have someone come by to address the problem as soon as possible.

I have little or no water pressure in the house. First check the tank to make sure that it is not shut off or on bypass. If the tank is in service, push the bypass valve and see if your water pressure returns to normal. If your water pressure is good with the tank on bypass, the problem is the tank. Please call our office and we will get a new tank to you as soon as possible. If the water pressure does not return to normal with your tank on bypass, the problem is coming from the city or well water. Please contact the appropriate company to inquire about the problem.

This problem is caused by air being trapped in your plumbing lines. in most cases you can clear this problem up by turning on a faucet (the bath tub is best) and letting the water run for a few minutes to clear out all the air bubbles. If the city or your water company is currently doing work on the lines, this may be a reoccurring problem until they are finished.

Your water softener does use water periodically to regenerate. Depending on your unit, this process should take approximately 45-90 minutes. If you hear water running for longer than the normal time period, push the bypass valve on the back of your water softener and call our office. We can schedule for a technician to come out and diagnose the problem. Please note that unplugging the power cord from the wall will not stop the water from running through your softener.